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| Section | Objectives |
|---|---|
| Customer Value and Business Outcomes | - Value proposition of lifecycle services - Customer challenges and pain points |
| HPE Lifecycle Services Overview | - Introduction to HPE PS Lifecycle Services - Service portfolio positioning |
| Lifecycle Engagement Model | - Optimize and retire phase - Deploy and implement phase - Manage and support phase - Consult and design phase |
| Sales Strategy and Positioning | - Selling methodology for services - Competitive differentiation |
1. How are HP Care Pack Services sold?
A) They are attached to hardware by the device serial number and sold as a transactional upfront payment.
B) They are sold as a transactional upfront payment although they require special terms and a minimum threshold.
C) They are sold with flexible payment terms and coverage options, offer standard and custom options, and are renewable.
D) They are available as a contractual service and can be sold at any time as a standard SKU offering
2. When is the optimal time to engage with a customer regarding renewal of an HP Care Pack?
A) Thirty days after the existing coverage period has expired in order to update the agreement with new terms and conditions
B) During the five business day grace period before and after the expiration date of the Care Pack to ensure continued coverage
C) At the time designated in the customer's service level agreement for implementing the customer's request for changes
D) A minimum of six months before the existing Care Pack Services expire in order to complete the sales process
3. An enterprise manufacturing company is considering adjusting their business processes in order to create a more sustainable workplace and help advance the company's circularity goals. The IT manager has been tasked with contributing to a business plan for a distributed, hybrid workforce.
What are two benefits that the IT manager should include in the company's proposed sustainability plan?
(Select two.)
A) IT for a hybrid workforce is easier to manage than physical, on-premises workplaces because employers expect remote employees to manage their devices.
B) Visibility and control over changing technology will enable the businesses to meet the technology demands of the future.
C) A current trend has shown that employees will stay with an environmentally responsible company long-term
D) As employers adopt hybrid workforce, they must accept lower employee productivity and IT support levels.
4. Which HP Service uses artificial intelligence and automation to enable customers to anticipate, identify, and resolve device problems before they make an impact on the business?
A) HP Device Recovery Service
B) HP Next-Business Day Service
C) HP Active Care
D) HP Wolf Protect and Trace
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: D | Question # 3 Answer: B,C | Question # 4 Answer: C |
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