SAP Certified Associate - Support Consultant for Incident Management with SAP Business All-in-One : C-PXSUP-90

  • Exam Code: C-PXSUP-90
  • Exam Name: SAP Certified Associate - Support Consultant for Incident Management with SAP Business All-in-One
  • Updated: Aug 13, 2026     Q & A: 80 Questions and Answers

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SAP C-PXSUP-90 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Incident Management Fundamentals20%- SAP Support Infrastructure
  • 1. SAP Solution Manager Work Centers
    • 2. SAP Notes and Knowledge Base search
      • 3. Connecting to SAP Global Support
        - Support Process Overview
        • 1. Business hours and SLA configuration
          • 2. Message lifecycle and status management
            • 3. Response and escalation procedures
              Topic 2: ABAP System Analysis & Troubleshooting40%- ABAP Workbench & Dictionary
              • 1. Transactions SE80, SE11, SE16, SM30
                • 2. Data Dictionary objects and attributes
                  • 3. Screen processing (PAI/PBO) and system fields
                    - Error & Performance Analysis
                    • 1. Debugging techniques and runtime analysis
                      • 2. Traces: SQL Trace, ABAP Trace, ST05
                        • 3. System logs: SM21, ST11, SM13, SM12
                          Topic 3: SAP Business All-in-One Support25%- Application-Specific Support
                          • 1. System monitoring and health checks
                            • 2. Incident handling for preconfigured business processes
                              • 3. Customizing and transport management
                                Topic 4: Advanced Support Tools & Procedures15%- SAP Note Implementation
                                • 1. Correction instruction application
                                  • 2. Transaction SNOTE usage
                                    - Collaboration & Reporting
                                    • 1. Updating messages with SAP
                                      • 2. Support reporting and documentation

                                        SAP Certified Associate - Support Consultant for Incident Management with SAP Business All-in-One Sample Questions:

                                        1. You are trying to process a customer message. However, the available information is insufficient for a complete understanding. What will be your next step? (Choose two)

                                        A) Send notes to customer without being sure that they will help.
                                        B) Be insistent, but politE.'I would like to ask you for help to clarify the issue'.
                                        C) Give yourself time to carefully read the problem description of the customer. Also, try to 'read between the lines' and get confirmation by customer that your interpretation is correct.
                                        D) Try to guess what the customer 'might' want to have.


                                        2. Which of the following objects can be analyzed in the Object List of the Object Navigator (SE80)? (Choose two)

                                        A) The data objects used by the program.
                                        B) The database tables that are accessed by the program.
                                        C) The Include programs of the program (for example, Top-Include).
                                        D) The authorizations required to execute a program.


                                        3. What data objects can be accessed in form routines? (Choose two)

                                        A) All data objects that are defined in the current program (no matter in which processing block).
                                        B) All data objects that have been explicitly passed via the Interface.
                                        C) All data objects that have been defined locally in the form.
                                        D) All data objects in modules that are being called from the current form.


                                        4. How can you switch to the debugging mode?

                                        A) Choose Help ? Debugging
                                        B) Enter /debug in the command field
                                        C) Enter /debugging in the command field
                                        D) Enter /h in the command field


                                        5. Where do you find the declaration of global data objects in an ABAP program? (Choose two)

                                        A) In the program's Top-Include.
                                        B) At the beginning of any processing block.
                                        C) Anywhere in the program.
                                        D) At the beginning of a report program.


                                        Solutions:

                                        Question # 1
                                        Answer: B,C
                                        Question # 2
                                        Answer: A,C
                                        Question # 3
                                        Answer: B,C
                                        Question # 4
                                        Answer: D
                                        Question # 5
                                        Answer: A,D

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