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SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:

1. Which of the following actions are supported by the email communication channel? Note: There are 2 correct answers to this question.

A) Create service tickets from inbound emails
B) Broad cast emails to a group of individuals
C) Create activities from inbound email
D) Route unknow sender email to common inbox

2. What does a Simulate Run action display in maintenance plans?

A) A success status to indicate if the maintenance plan run was successful
B) A list of all objects for which a work ticket would be created
C) The number objects for which a work tickets would be created
D) The top 10 objects for which a work ticket would be created

3. What are service agents used for when setting up an SAP Cloud for Customer system? Note: There are 2 correct answers to this question.

A) To restore system default settings
B) To assign accounts to business users
C) To scope the system
D) To create business users

4. How do you restrict the completion of the main ticket when the related sub ticket are still open?

A) By Activating fine tuning activities
B) By enabling scoping questions
C) By creating workflowrule
D) By creating a user defined ticket status

5. How does the integration of SAP JAM with SAP Cloud for Customer benefit service agents? Note: There are
2 correct answers to this question.

A) They can edit Knowledge Base articles in the agent workspace
B) They can attach Knowledge Base articles to tickets
C) They can view Knowledge Base group updates in the Feed pane
D) They can create a ticket directly from SAP JAM

Solutions: