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Salesforce Slack-Admn-201 Exam Syllabus Topics:

Salesforce Certified Slack Administrator Sample Questions:

Question 1

You're a Workspace Owner for a Slack Business+ workspace.
The sales team wants to work with customers in Slack, but sales representatives change accounts frequently.
Which best practice process should you establish?

A. Invite the customers to the respective existing account channels as Single Channel Guests and archive the channels when the relationship ends.
B. Create a new free Slack workspace and invite the sales and customer care teams as full members.
C. Create new account channels and share them with the respective customers using Slack Connect.
D. Create new account channels and add the respective customers as Single Channel Guests with an expiration date of 1 year.

Question 2

Brian, an HR manager, discovers an inappropriate custom emoji, and submits a request to Shonda, the Workspace Admin, to delete it.
How should Shonda address this request?

A. Navigate to the "Customize Slack" page and disable the addition of custom emoji, which will also remove existing custom emoji.
B. Direct Brian to the "Customize Slack" page, where he can delete or replace the inappropriate emoji.
C. Inform Brian that you cannot delete an existing emoji, but can replace it with a more appropriate emoji.
D. Navigate to the "Customize Slack" page, where Shonda can remove the custom emoji.

Question 3

You're overseeing the workspace design for your organization's launch of Slack Enterprise Grid. You want to prioritize ease of administration for channels, workspaces, users, and user groups.
Which is the most important step when setting up your workspaces?
(Select the best answer.)

A. Minimize the number of multi-workspace channels to administer.
B. Take into account the cultural dynamics within the company.
C. Ensure users can frequently and easily switch between workspaces throughout the day.
D. Identify an appropriate set of Workspace Owners and Admins for each workspace.

Question 4

You're a Workplace Admin for a major retail chain in Europe on the Slack Pro plan. An executive user asks to access channel history from more than 18 months ago, but the retention policy was set at one year.
Will it be possible for you to recover the data?
(Select the best answer.)

A. Yes, because Slack's disaster recovery policy and business continuity plan provide backups that organizations on the Slack Pro plan can access upon request from Org Admins.
B. No, because customer data is removed immediately upon expiration of message retention. Slack deletes all information from production systems at that time.
C. Yes, because Slack employs multi-factor authentication for all administrative access to systems. Slack can access channel history upon request from Org Admins.
D. No, because this company is in a territory affected by GDPR. Slack is legally not allowed to provide this data after the retention date has passed.

Question 5

As the Org Admin of a large corporation, you've received many requests from external users connected via Slack Connect.
Which TWO actions can you take within the External People Management dashboard?
(Choose 2 answers.)

A. View all Slack Connect invitations.
B. Approve or deny Slack Connect requests.
C. View all external people connected to your org and the Slack Connect channels they belong to.
D. Remove external members from Slack Connect channels when they were invited with "Can only post" permissions.
E. Remove external members from Slack Connect channels when they were invited with "Can post & invite" permissions.

Solutions: