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Salesforce Arch-301 Exam Syllabus Topics:

Salesforce Certified B2B Solution Architect Sample Questions:

1. AC Computers is getting ready to go live with automated subscription invoicing using Sales Cloud and Revenue Cloud. AC Computers' primary goal is to retire its homegrown system used for manual invoicing and migrate any outstanding bookings. The company wants to make sure there is little disruption to a customer's current invoicing schedule when it goes live with Salesforce Billing and retires the existing system.
Which three recommendations should a Solution Architect make to reduce customer impact?
Choose 3 answers

A) Compare invoices as produced in both systems to ensure customer invokes are as expected.
B) Utilize the standard user adoption reports and dashboards to track invoice data.
C) Migrate all historical payment methods from the homegrown system.
D) Create a release and change management process to incorporate feedback and fix issues.
E) Provide training and enablement for end users and admins prior to go live.

2. Universal Containers (UC) is about to embark on a digital transformation initiative to make all of its back- office systems data visible to employees, customers. And partners via front-office capabilities like Salesforce.
The CIO has asked the team to identify their various systems, both back- and front-office, and correctly identify the proper use of those systems. The team plans to utilise the Systems of Engagement framework to classify their systems based on how they will be utilized within the enterprise architecture.
Salesforce is being utilued as the master for all sales data-like Opportunities, Quotes, and Cart data-and an ERP is the master for all invoice, order, and payment data.
How should the Solution Architect segment opportunities and order data in Salesforce*

A) SOR for Opportunities and SOR for Orders
B) System of Engagement for Opportunities and SOR for Orders
C) System of record (SOP.) for Opportunities and System of Engagement for Orders
D) SOR for Opportunities and System of Intelligence for Orders

3. Northern Trail Outfitters (NTO) is currently using Salesforce CPQ and would like to implement B2B Commerce Classes. NTO uses a Partner Community to allow partners to build complex bundles to provide detailed quotes to clients. NTO also wants to ensure that it does not have to maintain two databases of products.
Which two considerations should a Solution Architect keep in mind about the CPQ B28 Commerce Connector when synchronizing Product and Price data?
Choose 2 answers

A) The connector is a two-way sync for product and pricing logic.
B) Discount schedules from CPQ will sync to discounts and promotions m B2B Commerce Classic
C) The connector does not support syncing complex CPQ bundles.
D) The connector lets you sync simple products with a flat price.

4. Universal Containers uses the Salesforce Platform to track customer payments and any late payments. This is accomplished with an architecture that includes Marketing Cloud, Service Cloud, and an integration to the back-office billing system via MuleSoft. Invoices and payments are mastered in the billing system and exposed to Salesforce via MuleSoft. Notifications about customer payments are orchestrated out of Salesforce and emails are sent via Marketing Cloud. The late payment invoice data is required for service representatives to be able to reference within Salesforce.
What should the Solution Architect recommend when determining the role of each system for a use case of sending payment reminders?

A) Integrate the billing system directly with Marketing Cloud via MuleSoft to trigger based on events from the billing system.
B) Create cases within Salesforce from the billing system based on payment statues with MuleSoft event orchestration and send payment notifications via Marketing Cloud.
C) Recommend a trigger from the billing system into Marketing Cloud, which sends customer formatted emails.
D) Load the payment and invoicing data within Salesforce from the billing system with MuleSoft, and drive payment notifications via Marketing Cloud.

5. Universal Containers (UC) uses Marketing Cloud and recently added Sales Cloud to manage its business activities, as well as B2B Commerce to redesign its website. Today, a lead is created each time a customer leaves the site without finalizing their purchase. The number of leads created is increasing and representatives can no longer meet their callback deadlines.
With the new website, UC wants to increase the number of finalized sales and offer similar products to customers while reducing the Sales team's workload. Sales representatives should only call back customers if there is an upsell or cross-sell opportunity.
Which three recommendations should a Solution Architect make to meet these needs' Choose 3 answers

A) Stop creating leads in Sales Cloud for abandoned carts.
B) Send automated emails in Sales Cloud with discounted offers to customers who abandoned their cart.
C) Createan opportunity when a customer clicks a cross-sell or upsell email link.
D) Put all leads from the abandoned carts in a queue.
E) Set up lead nurturing with Marketing Cloud and automate emails through journeys.

Solutions: