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Apple 9L0-064 Exam Syllabus Topics:

Apple OS X v10.8 Troubleshooting Sample Questions:

1. You suspect that a customer's MacBook Pro is failing to connect to a network because of a setting. Which technique is the most efficient way for you to test the MacBook Pro with default network settings?

A) Erase the customer's hard disk, reinstall OS X Mountain Lion, then create a new user.
B) Start the MacBook Pro from an external disk, or netboot image.
C) Create a new user in the Users & Groups preferences pane and test in that user.
D) Create a new location in System Preferences > Network.

2. Which of the following devices are supported to use AirPlay Mirroring in OS X Mountain Lion? Select Two:

A) Apple TV (2nd generation)
B) Third Party streaming media players
C) Game consoles with built in steaming media players
D) Apple TV (3rd generation)
E) Apple TV (1st generation)

3. Which of the following features of OS X Mountain Lion helps protect you from downloading and installing malicious software on your Mac?

A) FileVault 2
B) Mission Control
C) Location Services
D) Gatekeeper

4. A user tries to launch an app named "Dangerous" on OS X Mountain Lion and sees the following warning: "Dangerous" comes from an unidentified developer. Your security preferences are set to block installation of applications from unidentified developers." What can the user do to open the application?

A) Control-click or right click the icon of the app, select Open from the contextual menu or select 'Anywhere' under System Preferences > Security & Privacy > General > Allow applications downloaded from:
B) Contact the vendor of the app and ask them to send a product registration key.
C) Delete the app and try downloading a fresh copy from the internet.
D) Open the Mac App Store preferences, then change the Application Security settings.

5. Mark's MacBook Air displays a gray screen and will not complete startup. What should you try first to resolve this issue?

A) Single User
B) Verbose mode
C) Reset PRAM/NVRAM
D) TargetDiskMode

Solutions: