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Microsoft Dynamics CRM 2011 Applications : MB2-868
- Exam Code: MB2-868
- Exam Name: Microsoft Dynamics CRM 2011 Applications
- Updated: Sep 11, 2026 Q & A: 102 Questions and Answers
About Pass4guide Microsoft Dynamics CRM 2011 Applications : MB2-868 Exam
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Microsoft MB2-868 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Managing Service Management Applications | 24% | - Manage contracts and entitlements - Use knowledge base articles - Create and manage service cases - Work with service dashboards and reports |
| Topic 2: Managing Sales Applications | 30% | - Set up and track sales goals - Manage leads and lead qualification - Manage opportunities and sales pipeline - Work with accounts and contacts - Use products, price lists, quotes, orders, and invoices |
| Topic 3: Managing Marketing Automation Applications | 27% | - Use sales literature and marketing collateral - Work with campaign responses - Create and manage campaigns - Manage marketing lists |
| Topic 4: Managing Service Scheduling Applications | 19% | - Create and configure services and selection rules - Understand service scheduling concepts - Resolve scheduling conflicts - Set up sites, facilities, equipment, and resources - Schedule, reschedule, and manage service activities |
Microsoft Dynamics CRM 2011 Applications Sample Questions:
Question #1
In Microsoft Dynamics CRM 2011, how can products and price lists be related to campaigns or campaign activities?
- A. Products and price lists can be associated with a campaign, but neither can be associated with a campaign activity.
- B. Price lists can be associated with a campaign, but not with a campaign activity. Products can be associated with a campaign activity, but not with a campaign.
- C. Products can be associated with a campaign, but not with a campaign activity. Price lists can be associated with a campaign activity, but not with a campaign.
- D. Products and price lists can be associated with a campaign activity, but neither can be associated with a campaign.
Correct Answer: A 🗳️
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Question #2
You need to schedule a phone cal to a group of Accounts and Contacts, followed three days later by an
email message.
What should you do?
- A. Create one campaign with two marketing lists.
- B. Create one campaign with one marketing list.
- C. Create two quick campaigns.
- D. Create one quick campaign.
Correct Answer: A 🗳️
Question #3
In Microsoft Dynamics CRM 2011, you need to create a personal chart of service activities by week. What should you do?
- A. Create a new chart in the Dashboards area. In the Chart Designer, select appropriate Series and Category values for Service Activities. Then save the chart.
- B. In the Report Wizard, create a new report based on Service Activities with a time interval of one week. Select the Chart and table format, and then save the report.
- C. In the All Service Activities view, create a new chart from the Chart tab. In the Chart Designer, select appropriate Series and Category values. Then save the chart.
- D. Create a new chart in the Data Management area. In the Chart Designer, select appropriate Series and Category values. Then save the chart.
Correct Answer: C 🗳️
Question #4
In Microsoft Dynamics CRM 2011, which field is required to create a manual campaign response?
- A. Channel
- B. Parent Campaign
- C. Response Code
- D. Customer
Correct Answer: B 🗳️
Explanation: Only visible for Pass4guide members. You can sign-up / login (it's free).
Question #5
In Microsoft Dynamics CRM 2011, you need to create an account, a contact, and an opportunity from a
lead.
What should you do?
- A. Qualify the lead and convert it to an account and a contact. Create the opportunity with the values of the lead, and then attach it to the account.
- B. Qualify the lead and convert it to an account, a contact, and an opportunity.
- C. Create the account, the contact, and the opportunity with the values of the lead. Then attach the contact and the opportunity to the account.
- D. Qualify the lead and convert it to an account. Create the contact and the opportunity with the values of the lead, and then attach them to the account.
Correct Answer: B 🗳️
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