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EXIN ITIL Foundation V 3.0 & ITIL Foundation Sample Questions:

1. Which one of the following is NOT an objective of problem management?

A) Restoring normal service operation as quickly as possible
B) Preventing problems and resulting incidents from happening
C) Minimizing the impact of incidents that cannot be prevented
D) Eliminating recurring incidents

2. The design of IT services requires the effective and efficient use of "the four Ps". What are these four Ps?

A) Performance, process, products, plans
B) People, process, products, partners
C) People, products, plans, partners
D) People, process, partners, performance

3. Which one of the following is NOT part of the service design stage of the service lifecycle?

A) Designing and maintaining all necessary service transition packages
B) Taking service strategies and ensuring they are reflected in the service design processes and the service designs that are produced
C) Measuring the effectiveness and efficiency of service design and the supporting processes
D) Producing quality, secure and resilient designs for new or improved services

4. Which one of the following includes four stages called Plan, Do, Check and Act?

A) The seven-step improvement process
B) The Deming cycle
C) The continual service improvement approach
D) The service lifecycle

5. At which stage of the service lifecycle should the processes necessary to operate a new service be defined?

A) Service operation: IT operations management
B) Service strategy: Develop the offerings
C) Service design: Design the processes
D) Service transition: Plan and prepare for deployment

Solutions: