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EXIN ITIL-F Exam Syllabus Topics:

EXIN ITIL Foundation Sample Questions:

1. Which areas of service management can benefit from automation?
1 . Design and modeling
2 . Reporting
3 . Pattern recognition and analysis
4 . Detection and monitoring

A) All of the above
B) 2, 3 and 4 only
C) 1, 3 and 4 only
D) 1, 2 and 3 only

2. Who is responsible for defining metrics for change management?

A) The continual service improvement manager
B) The service owner
C) The change management process owner
D) The change advisory board (CAB)

3. Which of the following is an objective/are objectives of the service strategy stage of the service lifecycle?
1. Providing an understanding of what strategy is
2. Ensuring a working relationship between the customer and service provider
3. Defining how value is created

A) All of the above
B) 3 only
C) 2 only
D) 1 only

4. Which statement is CORRECT?

A) The configuration management system is part of the service knowledge management system.
B) The service knowledge management system is part of the configuration management system.
C) The configuration management system is part of the known error database
D) The configuration management system is part of the configuration management database.

5. . When should a known error be raised?

A) Only when the root cause is found and a workaround exists
B) As soon as it becomes useful to do so
C) Only when the error in the IT Service is found
D) As soon as the major problem procedure is executed

Solutions: