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EXIN ITIL 4 Foundation Sample Questions:

1. Which practice has a purpose that includes responding to conditions that could lead to potential faults or incidents?

A) Change enablement
B) Monitoring and event management
C) Service request management
D) Incident management

2. Which TWO of the following are considerations of change enablement?
1. Managing the people aspects of change
2. Ensuring that organizational transformations are successful
3. Maximizing the number of successful service changes
4. Ensuring that changes are properly assessed

A) 1 and 2
B) 3 and 4
C) 1 and 4
D) 2 and 3

3. What are the types of asset management?

A) IT asset management and software asset management
B) IT asset management and technical management
C) Operational management and IT asset management
D) Operational and technical management

4. Which practice MOST requires staff who demonstrate skills such as empathy and emotional intelligence?

A) Continual improvement
B) Service request management
C) Service desk
D) Problem management

5. Which is included in the purpose of the 'change enablement' practice?

A) Record and report selected changes of state
B) Ensure that risks have been properly assessed
C) Make new and changed services available for use
D) Plan and manage the full lifecycle of all IT assets

Solutions: