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The KPI Institute C-KPIP Exam Syllabus Topics:

The KPI Institute Certified KPI Professional Sample Questions:

1. Which start target would you propose for "Net Promoter Score (NPS) (%)", tracked at organizational level?

A) 100
B) #10
C) This is not a KPI
D) 1

2. Which of the following statements is a technique used for KPI data gathering?

A) Sending reminder email
B) KPI documentation form
C) Data gathering process map
D) Data custodian

3. Which of the following statements is an initiative?

A) CRM system implementation project
B) Reduce operational ... (incomplete statement)
C) None of the answers
D) Processes optimized (%)

4. Which purpose would you choose to justify the selection of "Processes optimized (%)" as a KPI?

A) To evaluate processes
B) To monitor the advances made in maturing process management as a capability
C) To monitor process implementation
D) To measure processes

5. Fill in the blank word: "A measurable expression for the achievement of a desired level of results in an area relevant to the evaluated ________'s activity."

A) Organization
B) Company
C) Team
D) Entity

Solutions: