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Avaya Workforce Engagement Support Certified : 33160X
- Exam Code: 33160X
- Exam Name: Avaya Workforce Engagement Support Certified Exam
- Updated: Sep 18, 2026 Q & A: 71 Questions and Answers
About Pass4guide Avaya Workforce Engagement Support Certified : 33160X Exam
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Avaya 33160X Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Administration and Maintenance | 25% | - Backup and restore procedures - Monitoring and routine maintenance - User and system management |
| Architecture and Solution Overview | 20% | - Deployment models and requirements - System architecture and interfaces - Avaya Workforce Engagement components |
| Installation and Configuration | 25% | - Software installation and setup - Basic configuration and integration - Pre-installation checks |
| Troubleshooting and Problem Resolution | 20% | - System error identification - Log analysis and diagnostics - Resolution of common issues |
| Upgrade and Migration | 10% | - Upgrade planning and prerequisites - Post-upgrade verification - Migration procedures |
Avaya Workforce Engagement Support Certified Sample Questions:
Question #1
A technician is preparing to setup an Avaya Contact Recorder Advanced (ACRA), following the basic recorder configuration for according to the Recorder Configuration and Administration Guide Which task is the customer's responsibility?
- A. Verify the server using the SR validation
- B. Configure the recorder server roles
- C. Install WFO software and any required hotfixes
- D. Set up the server, Including VM settings, NICs and disks
Correct Answer: D 🗳️
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Question #2
During the migration process, which migration tool will set the start/stop mode for the services on the target and source systems as required?c
- A. Migration DB Scripts.
- B. Migration Mode tool
- C. WFO data Migration Tool form V15.1
- D. Data Migration Discovery Tool
Correct Answer: B 🗳️
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Question #3
Where can an Avaya Workforce Engagement administrator see all user changes in its administrative pages?
- A. The Audit viewer
- B. The installer log
- C. The alarm status
- D. The user log
Correct Answer: A 🗳️
Explanation: Only visible for Pass4guide members. You can sign-up / login (it's free).
Question #4
In a scenario with Avaya Contact Recorder Advanced (ACRA) using station-side recording (TDM), which statement is true?
- A. An internal call will not be recorded.
- B. When there is an outgoing call that is put on hold for a consult with a supervisor, and then conferenced with a supervisor, everything will be recorded.
- C. When there is an incoming call that is put on hold, only the customer side will be recorded.
- D. When there is an outgoing call that is put on hold for a consult with a supervisor, and then conferences with a supervisor, the call with the customer and the conference with the supervisor will be recorded, while the internal consult will not be recorded.
Correct Answer: D 🗳️
Explanation: Only visible for Pass4guide members. You can sign-up / login (it's free).
Question #5
Which Avaya Workforce Engagement component can help customers evaluate an agent and increase customer satisfaction?
- A. Coaching
- B. eLearning
- C. Interactions
- D. Wfm
Correct Answer: C 🗳️
Explanation: Only visible for Pass4guide members. You can sign-up / login (it's free).
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