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| Section | Objectives |
|---|---|
| Topic 1: Sales Strategy and Positioning | - Selling methodology for services - Competitive differentiation |
| Topic 2: HPE Lifecycle Services Overview | - Introduction to HPE PS Lifecycle Services - Service portfolio positioning |
| Topic 3: Lifecycle Engagement Model | - Deploy and implement phase - Optimize and retire phase - Consult and design phase - Manage and support phase |
| Topic 4: Customer Value and Business Outcomes | - Value proposition of lifecycle services - Customer challenges and pain points |
1. An SMB customer with an overworked IT staff is considering a refresh of the PCs used by the company's employees. The employees work in a variety of roles with different technical requirements. Management is concerned about downtime involved with this refresh.
How would HP Set Up Services help this customer?
A) By offering a built-in discount and faster delivery for a purchase of a large quantity of similarly configured PCs under a single purchase order
B) By offering 1 TB OneDrive for Business accounts to encourage employees to offload their software and data to the cloud
C) By offering the flexibility to configure HP and approved non-HP PC devices onsite to be compatible with each worker's specifications
D) By ensuring employee PCs are preconfigured to their unique user specifications for out-of-the-box productivity delivered to their door,regardless of work location
2. You want to attach HP Fix Services to a deal with a new customer.
Which questions should you ask to determine the pain points that the customer is experiencing? (Select two.)
A) How do you deal with hardware support when employees are working remotely?
B) How much employee productivity is lost to device downtime due to failure or damage?
C) Do you currently have a security strategy in place for your PCs and other devices?
D) What does the company's roadmap for growth over the next ten years look like?
E) What percentage of your budget is allocated to new hardware acquisition?
F) How do you decide when to acquire or retire the company's personal systems?
3. You need to register many HP Lifecycle Services at one time.
What is the faster way to accomplish this goal?
A) Work with an HP distributor and use the program available exclusively to distributors
B) Enter the common information in the HP Channel Services Network portal and duplicate the registration request to change the unique information
C) Download an Excel template from the HP Channel Services Network portal, complete the information, and upload the worksheet back to the portal
D) Access your HP Channel Services Network account and modify any existing order information to match the new registration information
4. Name two specific pain points a customer might have that HP Fix Services can help address. (Select two.)
A) Employees are less productive due to maintenance issues.
B) Changing trends have had a negative impact on business performance.
C) Customer is facing increased cyberthreats.
D) Customer is not set up for remote working
E) Customer needs to focus on CapEx rather than OpEx.
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: A,B | Question # 3 Answer: C | Question # 4 Answer: A,D |
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