IBM C9020-971 : IBM Enterprise Storage Technical Support

  • Exam Code: C9020-971
  • Exam Name: IBM Enterprise Storage Technical Support
  • Updated: Sep 08, 2026     Q & A: 55 Questions and Answers

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IBM C9020-971 Exam Syllabus Topics:

SectionObjectives
Topic 1: IBM Storage Solutions Overview- Enterprise storage system components
- IBM storage product portfolio overview
Topic 2: Data Protection and Availability- High availability and disaster recovery
- Backup and restore concepts
- Replication technologies
Topic 3: SAN and Networked Storage- Fibre Channel SAN concepts
- Zoning, masking, and connectivity
- iSCSI and IP-based storage networking
Topic 4: Troubleshooting and Support- Performance troubleshooting
- Log analysis and problem determination
- Common storage issues and diagnostics
Topic 5: Storage Fundamentals- Basic storage concepts (block, file, object)
- Storage architectures and tiers
- RAID concepts and data protection mechanisms
Topic 6: Storage Administration and Management- Volume provisioning and configuration
- Capacity planning and optimization
- Storage monitoring and performance management

IBM Enterprise Storage Technical Support Sample Questions:

Question #1

What is needed to upgrade a TS7620 ProtecTIER Appliance from 5.4TB to 11TB physical capacity?

  • A. Power off the TS7620, add new drives, power on and assign capacity.
  • B. Add disk drives to the TS7620 without powering off; the system will assign capacity automatically.
  • C. The upgrade is a license key only.
  • D. There is no upgrade from 5.4TB to 11TB within one system.
Answer: B
Question #2

A customer needs to implement Easy Tier in its data center for better and faster performance.
Which IBM product should the technical specialist propose?

  • A. DS8870
  • B. ProtecTIER TS7650G
  • C. XIV
  • D. SONAS
Answer: C
Question #3

Which drive type in the DS8870 should be selected for data that has been identified as inactive?

  • A. Enterprise SAS
  • B. DRAM
  • C. Flash
  • D. Nearline SAS
Answer: D

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Question #4

What should a storage specialist do to verify that a heterogeneous solution is supported by IBM?

  • A. Perform a proof-of-concept
  • B. Consult the installation guide
  • C. Check Systems Storage Interoperation Center
  • D. Verify the solution using IBM Red Books
Answer: A

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Question #5

A customer has asked about the RAID architecture of IBM Spectrum Scale.
Which two advantages of declustered RAID should you highlight to the customer? (Choose two.)

  • A. More predictable performance
  • B. Load on drives is increased during array rebuild
  • C. Uses a subset of drives to rebuild data
  • D. Dedicated spare drives
  • E. Faster rebuild of data on failed drives
Answer: B,E

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