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SAP C-PXSUP-90 Exam Syllabus Topics:

SAP Certified Associate - Support Consultant for Incident Management with SAP Business All-in-One Sample Questions:

1. What does priority in incident management mean? (Choose two)

A) It is an attribute that characterizes the urgency of an issue.
B) It is an attribute of an issue.
C) It is an attribute of the Service Desk.
D) It is an attribute of the customer's system.

2. Assume you perform an SAP Note Search on 'update' and the search pattern 'Linguistic Search'. Which of the following terms would be considered hits? (Choose two)

A) Update
B) Upgrade
C) Up-to-date
D) Updating

3. You have to analyze a job that is currently processing a long running SELECT statement on a database table. Via transaction 'SM50 - details', you see that the read does not finish. What can you do?

A) You can analyze the currently processed statement by starting the SQL-Trace (ST05).
B) You have to wait until the program returns from the database. Afterwards, you can continue analysis (for example, with debugging or SQL-Trace).
C) You can analyze the currently processed statement using ST04 - detailed analysis.

4. What are the main steps when you accept a priority 1 message? (Choose two)

A) Document every activity in the message.
B) Call the customer if you leave for the weekend, indicating that you will proceed with processing the message on Monday.
C) Clarify the issue by phone to avoid additional effort in processing the message.
D) Call the customer within the Initial Reaction Time (IRT).

5. During the execution of a dialog transaction, you receive an error message about a failed authority check. How could you analyze this? (Choose two)

A) Create a Breakpoint on Statement AUTHORITY-CHECK and watch out for return codes other than 0.
B) Use the F1 help to check the message ID and then apply the where-used list in transaction SE91.
C) Analyze the entry in transaction SU53 (Authorization Data for User) and compare with the User Master Record.
D) Get the name of the authorization object from the F1 help, navigate to its definition (in SE80) and apply the where-used list.

Solutions: