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Salesforce AP-207 Exam Syllabus Topics:

Salesforce Energy and Utilities Cloud Accredited Professional Sample Questions:

1. A call center agent uses the Energy and Utilities Contact Center Console to schedule a field technician appointment for a customer.
What license is needed to complete this customer requirement?

A) Salesforce Service Console license
B) Energy and Utilities Base Service license
C) Salesforce Contact Center license
D) Salesforce Field Service license

2. An energy company runs utility-specific processes in the backend customer information system (CIS) and billing systems with minimal visibility to service agents. The company embarks on a multi-year digital transformation initiative to provide a Customer 360 view to its service agents.
What two licenses should be recommended and mapped in the future state architecture to align with the business vision?

A) Configure Prince Quote (CPQ)
B) Energy and utility Base
C) Contract Lifecycle Management (CLM)
D) Service Cloud

3. consultant has been tasked with gathering and aligning requirements fram a small group of key stakeholders for an Energy and Utilities Cloud implementation.
Which approach would be most effective for eliciting business requirements from the small group of stakeholders?

A) Conduct a focus group with all stakeholders to present different future-state sales processes and elicit stakeholder opinions.
B) Conduct a semi-structured requirement gathering session to walk-through current-state sales processes with the stakeholders to align on common requirements.
C) Create and deliver a questionnaire to each stakeholder to elicit thoughts on the pros and h. of the current-state sales processes.

4. What tool should be used to migrate configurations from sandbox to production when a customer has completed configuring OmniStudio components?

A) IDX Workbench
B) DataLoader.io
C) OmniStudio DataPacks
D) Salesforce Export Wizard

5. The administrator of an energy company needs to manage the lifecycle of new contracts in Salesforce. After the generation of the contract, it needs to be sent to the customer for eSignature through DocuSign.
Which two features of Contract Lifecycle Management and OmniStudio can be used?

A) An Integration Procedure with an HTTP action is needed to integrate with DocuSign. which can be called from an Omniscript
B) An Omni script can be configured, and a DocuSign Envelope action can be used to email the contract for signature.
C) The 'Send for eSignature' Velocity action can be used to send the last version of the contract document to DocuSign
D) An integration Procedure with a DocuSign Signature action can be called from an Omniscript to email the contract for signature

Solutions: