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Salesforce AP-203 : Communications Cloud Accredited Professional
- Exam Code: AP-203
- Exam Name: Communications Cloud Accredited Professional
- Updated: Sep 13, 2026 Q & A: 78 Questions and Answers
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Salesforce AP-203 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Planning and Design | 60% | - Migration strategy and data quality - Design scalable product catalog and data model - Order capture, quoting and fulfillment design - Sprint planning and story prioritization - Asset management and MACD flows |
| Delivery and Implementation | 16% | - Integration and deployment best practices - Solution validation and optimization - Feature assessment: out-of-the-box vs custom |
| Discovery | 24% | - Analyze requirements and constraints - Define KPIs and business objectives - Assess customer IT ecosystem and architecture |
Salesforce Communications Cloud Accredited Professional Sample Questions:
Question #1
A Company wants to improve their quote to order journey experience, the journey contains manufacturing products and services, and integration with inventory system for device reservation. They want to have smooth omni channel experience. What approach should a consultant take during planning to ensure optimal development and time to market?
- A. Plan for three user stories running in parallel: UX design, Device reservation, API and inventory system integration
- B. Exact data in integration is an input to the ux design. Detailed Design of the integration... can start
- C. Plan for three user stories running subsequently: UX design first, Device Reservation API second, and inventory management system at last
- D. UX experience is the most important. Fully design and validate the UX before designing the integration step
Correct Answer: A 🗳️
Question #2
United Telecom has release plan for their digital transformation it includes both legacy CRM and their new communication cloud, both of which will be active until the digital transformation is complete. Customer data from the legacy CRM will be migrated into communication cloud as part of first phase of the digital transformation project. There are business critical operations that will remains active in legacy CRM after the first phase of project. Which strategy should a consultant recommended to keep the customer data to sync between the legacy CRM and communication cloud?
- A. Synchronize real time customer data between the two CRMs at the end of business day using batch updates.
- B. Introduce customer data management system as a part of digital transformation to keep customer data up to date
- C. Allow updated on Customer Data only on Communication cloud and synchronize the update to the legacy CRM
- D. Synchronize real time customer data between the two CRMs when updated happens in either of the two CRMs
Correct Answer: D 🗳️
Question #3
What are three main factors that should lead a consultant to consider assetization of a commercial product or service?
- A. The product Service sold has a recurring charge
- B. The product services sold can undergo future attribute changes
- C. The Product sold is a device accessory such as phone case
- D. The product services sold will have child features added in the future
- E. The product/service sold is high volume, one time billing event, such as a pay per view
Correct Answer: B,D 🗳️
Question #4
Universal container (UC) is implementing communication cloud and the business is asking a consultant to migrate all orders from the last 5 years, which will include millions of orders. What are three valid points consultant should raise in this scenario?
- A. Migrating millions of records will cause Order Management to fail during processing due to large volume
- B. Migrating millions of records may reduce query performance due to large data volumes
- C. There is a need to raise a support case two weeks before the data load so that salesforce can monitor the performance
- D. Migrating Assets instead of orders would provide more business Value.
- E. This would require migrating all products sold within last 5 years, including those that are no longer sold.
Correct Answer: A,E 🗳️
Question #5
ABC telecom is using the communication cloud for the B2C business, The B2B business now wants a new quoting solution for their complete B2B products. B2B customers are large enterprises with hundreds of sites, B2B sales representative wants to configure different products based on sites requirements, group sites together, apply discount as per negotiated price and generate a multi-site proposal document. What Solution should a consultant recommend to meet the requirement above?
- A. Use Communication Cloud CPQ to create a quote associated with multiple service Accounts Import a list of Sites to represent service Account and configure offers.
- B. Use Enterprise Sales Management Quote Negotiation Process to capture Multi-site quote by uploading the site list and configuring the offers for the sites.
- C. Leverage the communication cloud (CPQ) master quote and group quote capability to associate service accounts to group quotes. Each location can be associated with Quote Line Item
- D. Use Communication Cloud CPQ multisite Quote Capture to upload a site list and configure offers for the sites
Correct Answer: C 🗳️
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