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WGU Organizational Behavior (GTO1, C715) Sample Questions:

1. Which option defines organizational culture?

A) A method of stratifying the organization's target market
B) A human resources department program for recognizing diversity
C) A unique system of shared organizational meaning
D) A system of unique physical parameters that describes the organization

2. Three employees meet face-to-face to identify a problem and resolve it through open discussion. Which type of conflict resolution technique is this?

A) Compromising
B) Smoothing
C) Problem solving
D) Devil's advocate

3. Which conflict-resolution techniques might a manager use to control the level of conflict that has become dysfunctional?

A) Compromise and superordinate goals
B) Smoothing and confrontation
C) Satisfying goals and smoothing
D) Confrontation and smoothing

4. What is a personal view of how one is supposed to act in a given group situation?

A) Role perception
B) Role expectation
C) Role conflict
D) Role identity

5. Which statement is true about groupshift?

A) It is not a real-world phenomenon.
B) It cannot be toward greater risk.
C) It can be toward caution or toward risk.
D) It is a side-stepping technique.

Solutions: