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Oracle Knowledge Management 2021 Implementation Essentials Sample Questions:

1. Which two components are used by the Knowledge Advanced Task Management facility to automatically generate tasks? (Choose two.)

A) configured workflow processes
B) privileges
C) content life cycle events
D) user roles
E) notification configuration

2. You notice that when a customer searches with the word "mobile", there are irrelevant answers showingunder
"Answers Other Found Helpful" section.
Which two steps should you take to resolve this? (Choose two.)

A) Remove irrelevant answers from manually related answers.
B) Remove Related Answer Widget from the Customer Portal.
C) Add the word "mobile" to the answer stop word, add "mobile" to the search priority word, and then assign one answer.
D) Block irrelevant answers from learned links.
E) Delete irrelevant answers from sibling answers.

3. What is the purpose of an SLA in Knowledge base?

A) to rank customers based on the number of answers posted in a forum based on the service level
B) to provide access to theanswers based on the customer service level agreement matching the answers' access level
C) to give permission to users to add questions in a forum based on the service level
D) to group and refine related answers based on the product and the service level

4. Which two report columns aredisplayed in Oracle Knowledge Advanced? (Choose two.)

A) Author
B) Answer ID
C) Rating
D) Summary
E) Description

5. Your client wants to import new answers. Which five fields are required by the Data Import Wizard? (Choose five.)

A) Keywords
B) Assigned account value
C) Product/Category
D) Display Position
E) Access Level
F) Status
G) Attachments
H) Summary

Solutions: