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Peoplecert ITIL Foundation (Version 5) Sample Questions:

1. How does 'access to resources' support value co-creation in a service interaction?

A) By limiting resource use to internal teams
B) By replacing service actions with automation
C) By transferring responsibility for resources to consumers
D) By allowing consumers to use provider resources

2. Which is an approach to software development in which software can be released to production at any time after a decision is made by the team?

A) Continuous Delivery
B) Continuous Deployment
C) Continuous Integration
D) DevOps

3. A service provider commits to using recyclable components, reducing carbon emissions, and maintaining transparent supply chains. Which concept does this commitment represent?

A) Sustainability
B) User experience
C) Utility
D) Warranty

4. Which activity has the primary responsibility for maintaining and monitoring digital products and supporting systems?

A) Operate
B) Transition
C) Deliver
D) Support

5. A good way to apply the ITIL guiding principle 'keep it simple and practical' is to:

A) Communicate so that the audience will hear
B) Adopt a practice which is easy to follow
C) Understand that fast does not mean incomplete
D) Re-use nothing from the current state

Solutions: