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Peoplecert CMS7 Exam Syllabus Topics:

Peoplecert ITIL V3 Foundation Sample Questions:

1. Which of the following statements about Service Asset and Configuration Management is/are CORRECT?
1.A Configuration Item (CI) can exist as part of any number of other CIs at the same time
2.Choosing the right CI level is a matter of achieving a balance between information availability and the right level of control

A) 2 only
B) Both of the above
C) Neither of the above
D) 1 only

2. Which of the following statements is INCORRECT?
The Service Owner:

A) Is accountable for a specific service within an organization
B) Is responsible for the day-to-day monitoring and operation of the service they own
C) Is responsible for continual improvement and the management of change affecting the service they own
D) Is a primary stakeholder in all of the underlying IT processes which support the service they own

3. The BEST description of the purpose of Service Operation is?

A) To decide how IT will engage with suppliers during the Service Management Lifecycle
B) To design and build processes that will meet business needs
C) To deliver and support IT Services at agreed levels to business users and customers
D) To proactively prevent all outages to IT Services

4. Contracts are used to define:

A) The provision of goods and services by Suppliers
B) The provision of IT services or business services by a Service Provider
C) Service Levels that have been agreed between the Service Provider and their Customer
D) Metrics and Critical Success Factors (CSFs) in an external agreement

5. Which of the following statements about incident reporting and logging is CORRECT?

A) All calls to the service desk must be logged as incidents
B) Incidents can be reported by anyone who detects a disruption or potential disruption to normal service
C) Incidents reported by technical staff must also be logged as problems
D) Incidents can only be reported by users

Solutions: