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Salesforce Public Sector Solutions Accredited Professional Sample Questions:

1. An agency wants applicants to view the real-time status of their applications through an Experience Cloud portal. They should only see applications that belong to their own account.
Which combination best satisfies this requirement?

A) Experience Cloud with appropriate external sharing and record access
B) Public Read/Write organization-wide defaults
C) Weekly PDF reports emailed to applicants
D) A custom Visualforce page without security configuration

2. The Department of Disaster Assistance would like to enhance its existing grant management experience using the "Grants Management" Public Sector Solution. What are the correct sequential stages involved in the grant management lifecycle?

A) Apply, Engage, Plan, Apply, Review, Award, Manage and Close Out
B) Plan, Engage, Apply, Review, Award, Manage and Close Out
C) Plan, Apply, Engage, Review, Award, Manage and Close Out
D) Engage, Apply, Plan, Review, Award, Manage and Close Out

3. Bobahaven is using Salesforce Public Sector Solutions (PSS), specifically the Licenses, Permits, and Inspections (LPI) modules. These are built on custom objects like Permit Application, not standard Case management. They are also aiming to:; Track SLA performance; Identify applications at risk of breaching SLA; Resolve delays proactively to improve constituent experience What should a technical consultant recommend to Bobahaven to solve this problem?

A) Implement Entitlements and Milestones for Applications, including internal notifications and escalations when the application is about to breach the agreed SLA.
B) Implement Cases with Entitlements and Milestones, including internal notifications and escalations when the application is about to breach the agreed SLA.
C) Implement Entitlements and Milestones for Applications, including internal notifications and escalations after the application has breached the agreed SLA.
D) Implement Cases with Entitlements and Milestones, including internal notifications and escalations after the application has breached the agreed SLA.

4. An agency receives thousands of inspection requests every month. Supervisors want dashboards showing average inspection completion time by district, inspector, and permit type without exporting data. Which reporting approach is most appropriate?

A) Create Salesforce Reports and Dashboards using related inspection records
B) Use only List Views for supervisors
C) Query the database using Apex every morning
D) Export records weekly to spreadsheets

5. A Technical Consultant is implementing an experience site for a government agency where they will be accepting grant applications during a specific window of time. The Technical Consultant expects a high volume of interest in this grant offering. What three steps or tools should be leveraged to ensure the solution can support this surge?

A) Analyze and test the application for the expected load with a load testing tool
B) Set up IP restrictions to control who can access the website and when
C) Identify expensive processes to offload to asynchronous processes.
D) Implement CDN and waiting rooms
E) Perform UAT testing to find defects in the code

Solutions: