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WGU Organizational-Behavior Exam Syllabus Topics:

WGU Organizational Behavior (GTO1, C715) Sample Questions:

1. What is true about the relationship between performance evaluation and motivation?

A) The relationship does not depend on the perceptual process.
B) The relationship is strongest when employees know that traits are the criteria used for the evaluations.
C) Employees must have confidence that the effort they exert will lead to a favorable performance evaluation.
D) The relationship is strong for employees but weak for managers.

2. Three employees meet face-to-face to identify a problem and resolve it through open discussion. Which type of conflict resolution technique is this?

A) Compromising
B) Smoothing
C) Problem solving
D) Devil's advocate

3. What is an aspect of cross-functional teams that makes them difficult to manage?

A) Cross-functional leaders prevent team members from making their own decisions.
B) Cross-functionality fluctuates too frequently.
C) Team leaders cannot ensure that team members are located in the same work unit.
D) It takes time to build trust and teamwork among people with different experiences and perspectives.

4. In organizing a team to develop a new product for entry into the electronics market, management wanted to assign team members having characteristics common to effective teams. Which list specifies common characteristics of effective teams?

A) A climate of trust, members who score low on the personality characteristic of extroversion, and effective leadership
B) Members who are emotionally stable, members who fill role demands, and a manageable level of conflict
C) Effective leadership, members who score low on the personality characteristic of extroversion, and members who fill role demands
D) A climate of trust, members who fill role demands, and an absence of conflict

5. A coach encourages a person to run two miles in ten minutes and provides the person a stopwatch to check periodically. The person completes the run in 9.8 minutes. Considering the goal-setting theory of motivation, which two factors explain why the person achieved the goal?

A) Direction and challenge
B) Specificity and feedback
C) Challenge and encouragement
D) Specificity and encouragement

Solutions: