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ISEB ISEB-ITILF Exam Syllabus Topics:

ISEB The Foundation Examination - ITIL® Sample Questions:

1. What should a service always deliver to customers?

A) Value
B) Infrastructure
C) Applications
D) Resources

2. Which of the following would NOT be contained in a release policy?

A) Naming and numbering conventions
B) Entry and exit criteria of the release into testing
C) Roles and responsibilities for the release
D) The risk register for the release

3. Which of the following is NOT an objective of Continual Service Improvement?

A) Conduct activities to deliver and manage services at agreed levels to business users
B) Review and analyze Service Level Achievement results
C) Identify activities to improve the efficiency of service management processes
D) Improve the cost effectiveness of IT services without sacrificing customer satisfaction

4. Which one of the following is an objective of service catalogue management?

A) Only ensuring that adequate technical resources are available
B) Negotiating and agreeing service level agreement
C) Negotiating and agreeing operational level agreements
D) Ensuring that the service catalogue is made available to those approved to access it

5. Which one of the following contains information that is passed to service transition to enable the implementation of a new service?

A) A service option
B) A service transition package (STP)
C) A service design package (SDP)
D) A service charter

Solutions: