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Salesforce CRT-101 : Certification Preparation for Administrator Exam
- Exam Code: CRT-101
- Exam Name: Certification Preparation for Administrator Exam
- Updated: Sep 04, 2026 Q & A: 250 Questions and Answers
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Understanding functional and technical aspects of Preparation for Administrator (CRT101)
The following will be asked from you in the SALESFORCE CRT-101 exam dumps:
- Describe the highlights of Chatter like feed, gatherings, following, and security
- Describe the capacities of case the executives, for example, case measures, case settings, what's more, case remarks
- Given a situation, distinguish how to mechanize case the executives utilizing case task, pre-programmed message, acceleration, web-to-case, email-to-case, and case groups
- Describe the capacities of Salesforce Knowledge
- Describe the capacities of movement the executives, for example, overseeing errands, occasions, public schedules, and multiday occasions
- Describe the capacities of the Community application, including Ideas and Answers
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Understanding functional and technical aspects of Preparation for Administrator (CRT101)
The following will be asked from you in the SALESFORCE CRT-101 exam dumps:
- Given a situation, recognize the proper estimating methodology (rebate plans, block valuing, contracted costs, membership evaluating, percent-of-all out, utilization based valuing)
- Demonstrate how to set up items, pricebooks, and pricebook passages
- Given a situation, prescribe when to utilize orders, agreements, memberships, and resources for meet business prerequisites
- Demonstrate what item index arrangement means for generally speaking CPQ information stream
- Demonstrate comprehension of the information needed to create requests and agreements
- Demonstrate comprehension of how to produce reestablishment and alteration statements to meet business necessities
- Given a situation, decide anticipated evaluating results
- Given a situation, use search channels, field sets, and custom activities to empower item choice and setup
- Given a situation, set up a statement layout to meet business necessities
Salesforce CRT-101 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Service and Support Applications | 12% | - Service console features - Knowledge base and entitlements - Case management and escalation |
| Sales and Marketing Applications | 12% | - Opportunity management and sales processes - Lead management and conversion - Campaigns and products |
| Object Manager and Lightning App Builder | 20% | - Page layouts, record types, and compact layouts - Lightning apps, navigation, and Lightning App Builder - Standard and custom objects, fields, and relationships |
| Configuration and Setup | 15% | - Company settings and organization configuration - User management and license allocation - Security controls, roles, profiles, and sharing settings |
| Data and Analytics Management | 13% | - Data backup and storage considerations - Reports, dashboards, and folders - Data import/export and data quality |
| Workflow and Process Automation | 15% | - Approval processes - Process Builder and Flow Builder - Workflow rules and actions |
| Productivity and Collaboration | 7% | - Chatter and collaboration tools - Activity management |
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