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The Certified Implementation Specialist - IT Service Management Certification Exam is targeted to ServiceNow customers, Partners, sales engineers, and others interested in becoming a certified implementation specialist for the ServiceNow ITSM platform. This exam certifies the candidates are skilled enough for configuring, implementing, and maintaining the ServiceNow ITSM platform and applications.
This certificate verifies the fundamental knowledge to become a development consultant ensuring if the candidate is skilled enough of practically applying the knowledge gained through pieces of training and practical experience of working within the projects.
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Questions in the exam are based on official training material provided by ServiceNow over different official platforms. Also the information in the following pieces of training is the source for the exam. Hence, Candidates should complete the following training courses before appearing for the certification exam.
On successful completion of training, candidates will receive voucher codes, using which they can register for the examination.
Apart from this, ServiceNow recommends candidates to go through the following pieces of training and courses for better understanding of platform and development fundamentals
Candidates can get the details for these pieces of training on Now Learning portal
The certification exam also verifies the ability of the candidate to practical experience and expertise of the candidate, hence candidates with following work experience or knowledge will always have an upper hand during the examination
Preparation Guide for ServiceNow CIS-ITSM Certification Exam
Introduction
The Certified Implementation Specialist - IT Service Management Certification Exam certifies the candidate having skills and essential knowledge to configure, implement, and maintain ServiceNow ITSM application.
| Section | Weight | Objectives |
|---|---|---|
| Problem Management | 10-15% | - Problem workflow and states
|
| ITSM Framework and Setup | 20-25% | - ITSM Pro functionality and capabilities
|
| Reporting and Analytics | 5-10% | - Performance analytics for ITSM
|
| ServiceNow Platform Fundamentals | 15-20% | - ServiceNow architecture and UI navigation
|
| Asset Management Integration | 5-10% | - Hardware and software asset tracking
|
| Knowledge Management | 5-10% | - Knowledge base structure
|
| Configuration Management (CMDB) | 10-15% | - CMDB fundamentals
|
| Incident Management | 15-20% | - Integration with other processes
|
| Service Level Management | 10-15% | - SLA definitions and metrics
|
| Change Management | 15-20% | - Change calendar and planning
|
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