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SAP C-BOSUP-90 Exam Syllabus Topics:

SAP Certified Support Associate - Incident Management with SAP BusinessObjects Sample Questions:

1. What should be done if an SAP EarlyWatch Alert report has a red rating? (Choose two)

A) Nothing, the recommendation will be implemented automatically.
B) The customer should implement the recommendation within the report.
C) Support will come on site to apply the recommendation.
D) When notified, the partner support organization should contact the customer.

2. Which of the following are features of the SAP Solution Manager? (Choose three)

A) Business Case Calculation
B) Bid Management
C) Incident Management
D) The entire documentation
E) Test Information

3. What type of reports can be produced with SAP EarlyWatch Alert?

A) Reports with animations
B) Reports exclusively without graphics
C) Reports with or without graphics
D) Reports exclusively with graphics

4. A message processor decides to send a message to SAP.
What action should be taken from the Solution Manager Service desk?

A) Select Get information for SAP and then select theText Ids to be forwarded to SAP
B) Set the message status to Update Message with SAP
C) Increase the priority of the message tospeed up response time from SAP
D) Set the message status to In Process

5. The customer has an error that can be reproduced on their system.
How do you proceed to investigate this issue?

A) Ask the customer to use a different system since this installation is experiencing issues.
B) The customer is no longer entitled to support since they have caused a fault in the system.
C) The customer's system has the fault therefore you only need to use their system for further investigation and testing.
D) Ask the customer to document the workflow step by step so that you can attempt to reproduce the issue on your internal system.

Solutions: