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Cisco CCIE SP Operations Written Sample Questions:

1. According to ITIL@ v3 framework, which type of service operational management activity provides the metric for the total number of problems recorded in a period, as a control measure?

A) event management
B) incident management
C) problem management
D) request fulfillment

2. Your company provides a VoIP service. Customers are informing your call center that they are not getting a dial tone. You are able to establish a Telnet session into the primary call manager across the network. From the primary call manager, you are unable to ping the CPE. You are able to ping the CPE from the secondary call manager.
After failing over to the secondary call manager, which three items should you focus on to resolve this performance problem? (Choose three.)

A) maintenance changes to either call manager, the network, or CPE configurations
B) bad network port in the primary call manager
C) DoS attack on the primary call manager
D) routing problems in the network between the primary call manager and CPE
E) syslog in the primary call manager
F) syslog in the secondary call manager

3. You are working as a Tier 2 NOC employee at a service provider. The service provisioning team has opened a trouble ticket indicating that their provisioning application is timing out while provisioning new MPLS VPNs for a large customer. They believe it is a network problem because not every site is experiencing the provisioning failure. No actual customers have reported any network problems. Upon receiving the ticket in your work queue, you perform basic troubleshooting steps and find that ping, traceroute, and Telnet work to all the sites. You begin to doubt that the network is at fault.
Which two steps should you take before escalating to Tier 3? (Choose two.)

A) Review all network change requests that were submitted prior to the problem having started.
B) Verify that the ACLs are not preventing provisioning traffic.
C) Suggest that the provisioning team reboot their servers.
D) Check for packet loss on the network path to the affected sites.

4. A network operations engineer of company ABC is responsible for the operations and maintenance aspects of the MPLS backbone. The MPLS backbone is built by using MPLS-capable routers that are connected with Gigabit Ethernet and POS interfaces. A complaint was received about the lack of connectivity between two sites of the end customer of the ABC company. This customer relies on the availability of the MPLS label-switched path that is provided by the backbone network of company ABC. The operations engineer quickly determined that the MPLS label entries for certain prefixes provided by LDP were missing on one of the provider edge routers that connected to the customer router. The operations engineer also determined that the LDP session of the PE router was down with some of its neighbors in the backbone.
Which three of the following statements represent valid considerations for further troubleshooting? (Choose three.)

A) A Layer 1 or 2 connectivity problem might be causing LDP to be unable to discover link-local peers.
B) Interface label space might be incorrectly configured, or the router might be unable to allocate the interface label.
C) There could be a password mismatch between the LDP neighbors. Logging messages might uncover a message that is related to password mismatch.
D) A fault or a misconfiguration on the backbone in the downstream direction might be causing label retention problems.
E) The MPLS label-switched path ping to the LDP router ID of the peer will be helpful to determine the issue with LDP.
F) A ping that is using the PE's own transport address as source might help to determine if the LDP transport addresses of the peers are unreachable.

5. Which three of the following metrics are used to troubleshoot an incident of poor voice quality in a service provider next-generation network? It can be assumed that adequate bandwidth is available. (Choose three.)

A) TCP Connect
B) round-trip time
C) latency
D) UDP jitter
E) packet loss

Solutions: