Avaya 3303 : Avaya Proactive Contact Implementation and Maintenance Exam

  • Exam Code: 3303
  • Exam Name: Avaya Proactive Contact Implementation and Maintenance Exam
  • Updated: May 27, 2026     Q & A: 82 Questions and Answers

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Avaya Proactive Contact Implementation and Maintenance Sample Questions:

1. What are the correct Job control functions available in Avaya Proactive Contact Monitor application?

A) Start or stop job, change minimum hit rate, change retries settings, change expert calling ratio setting.
B) Stop job, change minimum hit rate, change calling list, change quota settings, change retries settings.
C) Stop job, change minimum hit rate, change retries settings, change line assignments, change quota settings.
D) Start or stop job, change or set Job link, change minimum hit rate, add or remove lines.


2. A business wants to configure the Agent Blending feature to work with Avaya Aura Contact Center (AACC). One of the configuration files you copy to ctirc1 is ctirc.auracc which requires modification of this line:
CallRecordUser:<AACC Server IP>:<Domain>:<AACC Switch Connection Type>:<Event Watch Interval in Secs>: 9080:9091:9092
What are two valid values for "AACC Switch Connection Type"? (Choose two.)

A) SSH
B) H.323
C) PRI
D) AML
E) SIP


3. A system operator wants the Caller Line Identification (CLI or Caller ID. received by the called party to be from a particular field in the calling list.
What would be used to accomplish this?

A) carrier/phone service provider should suppress ANI from dialer
B) hard coding Automated Number Identification (ANI) on the Digital switch
C) calling party number (ANI) by record
D) calling party number by Job
E) carrier/phone service provider should build a Caller ID table based on called number and display based on this value


4. A system operator states that a job ended, but the linked Job did not start. You verified that Job linking was configured correctly.
Using Avaya Proactive Contact 5.X, which three actions would you perform to investigate this problem further? (Choose three.)

A) Run check_errors for the time range during which the original job stopped and the linked job wassupposed to start.
B) Check the account log to see if a supervisor stopped the original job manually.
C) Check the mid_tier_log to see if a supervisor chose to link to a different job while the original job was running.
D) Check the account log to seeifthe user remembered to run the record selection for the linked job.
E) Check the supervisor's cd.log file to see if the supervisor made any changes to the job while it was running.


5. Which two statements are true for the Cell Phone Campaign Call Progress setting? (Choose two.)

A) One (1) is the longest duration for the system to "listen" to the call and four (4) is the minimum.
B) A value of 0 turns off the feature.
C) This feature should be set to four (4) for UK due to OFCOM regulations.
D) Four (4) is the longest duration for the system to "listen" to the call and one (1) is the minimum.
E) This feature should be set to one (1) for UK due to OFCOM regulations.


Solutions:

Question # 1
Answer: C
Question # 2
Answer: D,E
Question # 3
Answer: C
Question # 4
Answer: A,C,E
Question # 5
Answer: A,B

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