Avaya 3000.3 : Avaya Small and Medium Enterprise (SME) Communications Solutions Exam

  • Exam Code: 3000.3
  • Exam Name: Avaya Small and Medium Enterprise (SME) Communications Solutions Exam
  • Updated: Sep 05, 2026     Q & A: 59 Questions and Answers

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Avaya 3000.3 Exam Syllabus Topics:

SectionObjectives
Maintenance and Troubleshooting- Operational support and diagnostics
  • 1. Perform ongoing maintenance tasks
  • 2. Identify and resolve common faults
  • 3. Verify system performance
Applications and Messaging- Communication applications deployment
  • 1. Conferencing and messaging services
  • 2. Auto attendant configuration
  • 3. VoiceMail Pro features
SME Solution Design- Designing Avaya SME communication solutions
  • 1. Plan system architecture and capacity
  • 2. Select appropriate IP Office platform
  • 3. Design multi-site solutions
System Installation and Configuration- Deployment and administration
  • 1. Licensing and feature activation
  • 2. User and extension administration
  • 3. Initial system configuration
IP Office Hardware- Hardware components and interfaces
  • 1. Interface card selection
  • 2. Digital, analog, and IP endpoint support
  • 3. Control units and expansion modules
Networking and Call Routing- Voice networking configuration
  • 1. Small Community Network (SCN) implementation
  • 2. Trunk selection and routing
  • 3. Bandwidth and voice compression considerations
Customer Requirements Analysis- Business and technical requirements gathering
  • 1. Assess existing voice and data infrastructure
  • 2. Identify customer communication requirements
  • 3. Determine scalability and application needs

Avaya Small and Medium Enterprise (SME) Communications Solutions Sample Questions:

Question #1

Which method will avoid corruption of the data on the SD card when removing the SD card?

  • A. Use system Monitor to shutdown the card before removing the SD card.
  • B. Dial the shutdown short code to shutdown the card before removing the SD card.
  • C. Pull out the card; special shutdown is not required.
  • D. Use the Manager application to shutdown the card before removing the SD card.
Answer: D
Question #2

A customer has an IP500 and wants to install 28 IP hard telephones and 20 Digital telephones at the main site. A single PRI circuit is used for incoming and outgoing calls. A dedicated VoiceMail Pro server will be used for incoming call flows and user voicemail. Incoming calls are being dropped when hitting the auto attendant in VoiceMail Pro. You have gathered the latest configuration, data/time of failure, and incoming caller information. What other information should you gather to troubleshoot this issue?

  • A. system status snapshot and Debug view set to level 9 high trace and Voicemail call flow database
  • B. system status snapshot and Debug view set to level 5 Information trace and Voicemial call flow darabase
  • C. system monitor trace with ISDN data and Debug view set to level 5 Information trace and Voicemial call flow darabase
  • D. system monitor trace with ISDN data and Debug view set to level 9 high trace and Voicemail call flow database
Answer: D
Question #3

Which two are required for IP Office to support a SIP IP hard telephone? (Choose two.)

  • A. Set user profiles to Virtual
  • B. Available VCM resource
  • C. User and SIP extension in IP Office
  • D. Advanced System license
  • E. User profile set to Teleworker
Answer: B,C
Question #4

When configuring an SCN backup link on the IP Office, what is the maximum number of links that can be programmed on a system?

  • A. Not a supported feature
  • B. One backup per system
  • C. There is no limit.
  • D. Limited to the number of systems in an SCN
Answer: B
Question #5

The design for an IP Office has two locations. They will need telephones, voicemail, and meet-me conferencing ability. They will have a PRI at the main office and the remote office will use the main office PRI for inbound and outbound calls. The main site has 40 users and one fax machine. The remote site has 15 users and one fax machine. Which cards and modules are required in the IP Office at the main site to support all digital telephones?

  • A. IP500 Preferred edition, three Digital Statin 8 Card, one Analog Phone 2 Card, Universal PRI Trunk Card, one DS30 Module.
  • B. IP500 Preferred edition, two Digital Station 8 Card, one Analog Phone 2 Card, VCM32 Universal PRI Trunk Card, one DS30 Module.
  • C. IP500 Essential edition, three Digital Station 8 Card, one Analog Phone 2 Card, Universal PRI Trunk Card, one DS30 Module.
  • D. IP500 Essential edition, two Digital Station 8 Card, one Analog Phone 2 Card, VCM32, Universal PRI Trunk Card, one DS30 Module.
Answer: B

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