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Avaya ACSS Small and Medium Enterprise (SME) Communications Sample Questions:

1. You have just installed the Customer Call Reporter (CCR) server. The customer wants to have the supervisor have real-time status of all groups and agents. They also want to set and see alarms (e.g., low agents logged-in) on the same view. Is this possible?

A) Yes, but you can see real-time status against Queue and Agents in a View tab; alarms must show in another view.
B) Yes, but a supervisor has to install the CCV software.
C) Yes, but you also need to keep the mailing client (e.g., Outlook, Lotus) open; an email will be sent in real-time.
D) No, this feature only works using the Compact Contact Center.
E) Yes, provide the correct settings in Supervisor Views.

2. Which Windows command is used to find out which ports your server is currently using?

A) portqry
B) ipconfig /displaydns
C) netstat -an
D) show ports
E) netsh interface dump

3. Which three methods can be used to verify if an IP phone's .bin files have been upgraded? (Choose three.)

A) Determine from Extension Status in SSA.
B) Determine from the extension form in the Manager application.
C) Look at the files names from the phone menu.
D) Verify that the .bin file is in the Manager folder.
E) Determine from H.323 Phone Status in System Monitor.

4. CCR has been successfully installed. You want to use it for a group that has 15 agents in it. The agents are a mixture of DS and IP Phones. The hunt group is set for collective ring with queuing on. Some of the agents are also in a group that will not be monitored by CCR. The second group has a higher group extension number. When looking at the first group in CCR you find that it is not working. What is happening?

A) All agents in a CCR group need to have the same set type.
B) The agents monitored by CCR can only be in one group.
C) Collective groups are not supported for CCR.
D) CCR must pull data from the highest numbered group of which the agent is a member.
E) Queuing groups are not supported for CCR.

5. A customer has just added an ISDN trunk card to their IP412. As soon as the system was powered up the IP Office started doing a rolling reboot. What is the first step you should do to isolate the trouble?

A) Remove the Embedded Voicemail Card.
B) Upgrade the system to the current GA software.
C) Default the IP Office.
D) Remove the daughter boards.
E) Re-install the IP Office Professional License.

Solutions: