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Oracle 1Z0-1064-21 Exam Syllabus Topics:

Oracle B2B Service 2021 Implementation Essentials Sample Questions:

1. What four actions do the as-delivered Service Request components included in a Digital Customer Service (DCS) application enable a DCS user to do?

A) Create a Service Request.
B) Add a message to a Service Request.
C) Delete a Service Request.
D) Chat with an Agent about a ServiceRequest.
E) View and edit attachments to a Service Request.

2. Which three steps are required to configure the system to send an email notification when a milestone has reached warning status?

A) Specify the warning threshold for the milestone in the standard coverages.
B) Configure an analytics report showing milestones in warning status.
C) Configure an object workflow action to send the email when the milestone status changes to warning.
D) Add an extension column to the milestone object to hold the warning threshold value.
E) Configure the email template to be used for notification.
F) Create standard text to be posted to the message thread.

3. Which two statements are true about system-to-system authentication between Digital Customer Service (DCS) and Oracle Engagement Cloud?

A) It must be configured by a user signed in to the Oracle Visual Builder Cloud Service with a valid developer or administrator account.
B) It enablesanonymous users to search the DCS knowledge base.
C) It is configured exclusively via the Engagement Cloud Security Console.
D) It does not require matching passwords between Engagement Cloud and DCS.

4. Your customer has the following requirement: when filtering service requests an agent wants to see by default all those service requests that are "New", whose channel type is "Web", and are assigned to them.
Which five activities should be completed by an agent on the SR list page in order to create an appropriate personalized service request search filter?

A) In Advanced Search, select Action > Update.
B) In Advanced Search, confirm Record Set = Assigned to Me.
C) In Advanced Search, save and select the "Set as Default" box.
D) In Advanced Search, Add Channel Type = Web.
E) Change the section identified with Status = New
F) Click the Show Advanced Search icon.

5. Which six Digital Customer Service (DCS) parts can be modified using Visual Builder Cloud Service (VBCS)?

A) Object workflows
B) Pages
C) UI components
D) Business objects
E) Themes
F) Templates
G) Languages
H) Object triggers

Solutions: