Microsoft 070-685 : Pro: Windows 7, Enterprise Desktop Support Technician

  • Exam Code: 070-685
  • Exam Name: Pro: Windows 7, Enterprise Desktop Support Technician
  • Updated: Aug 12, 2026     Q & A: 191 Questions and Answers

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What is Microsoft 70-685 Exam

Exam 70-685 is intended for those who will support end users running the Windows 7 operating system in a corporate environment. Candidate must have skills using applications added in the Windows 7 operating system, such as productivity applications used in a corporate environment and Microsoft Office applications. You should be able to fix operating system problems on the phone, by email, by logging in to a remote end-user system, or by visiting an end-user desktop. You will also need to have a working knowledge of how it works in an Active Directory domain environment. After you pass exam 70-685: Pro: Windows 7, Corporate Office Technical Support, you meet the requirements for Microsoft Certified IT Professional (MCITP): Corporate Office Support Technician 7.

Prerequisites of Microsoft 70-685 Exam

To qualify for MCP exams, MCP certification required

  • MCSD certifications
  • MCSE
  • Microsoft Certified Solutions Associate (MCSA)

Reference: https://www.microsoft.com/en-us/learning/exam-70-685.aspx

How much cost pay for Microsoft 70-685 Exam

  • The cost of the Microsoft 70-685 Exam is $165.

Microsoft 070-685 Exam Syllabus Topics:

SectionObjectives
Troubleshooting Windows 7 Systems- Startup and shutdown issues
- System recovery and restore
- Performance troubleshooting
Deployment and Maintenance- Windows 7 deployment tools and methods
- System updates and patch management
Applications and Compatibility- Application installation and removal
- Compatibility troubleshooting
Network and Connectivity- TCP/IP configuration and troubleshooting
- Wireless and VPN connectivity
Security and Access Control- BitLocker and data protection
- User account control and permissions

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