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EXIN ITIL Deutsch Exam Syllabus Topics:

EXIN ITIL V3 Foundation (ITIL Deutsch Version) Sample Questions:

1. Welche Wertschöpfungskettenaktivität befasst sich mit der Verfügbarkeit von Servicekomponenten?

A) Erhalten/Erstellen
B) Design und Übergang
C) Liefern und unterstützen
D) Plan

2. Welches beschreibt eine Reihe definierter Schritte zur Umsetzung von Verbesserungen?

A) Das „Modell der kontinuierlichen Verbesserung“
B) Das „Register der kontinuierlichen Verbesserung“
C) Die Aktivität „Verbesserung“ der Wertschöpfungskette
D) Die Wertschöpfungskettenaktivität „Engage“

3. Welche Praxis bietet den Benutzern einen zentralen Ansprechpartner?

A) Änderungskontrolle
B) Servicedesk
C) Vorfallmanagement
D) Serviceanforderungsverwaltung

4. Welche Aktivität wird vom Leitprinzip „Starten Sie dort, wo Sie sind“ NICHT empfohlen?

A) Anwendung des Risikomanagements bei der Einführung neuer Prozesse
B) Einbeziehung von Personen, die mit einem Dienst nicht vertraut sind, in die Beobachtung und Bewertung seiner Aktivitäten
C) Verwerfen bestehender Prozesse, bevor ihre Nützlichkeit beurteilt wird
D) Verwendung von Quelldaten, um unbeabsichtigte Datenverzerrungen in Berichten zu vermeiden

5. Was fällt NICHT in den Umfang des Servicekatalogmanagements?

A) Schnittstellen zwischen allen Diensten und unterstützenden Diensten
B) Beitrag zur Definition von Dienstleistungen
C) Schnittstellen zwischen Servicekatalog und Serviceportfolio
D) Erfüllung von Geschäftsdienstleistungsanfragen

Solutions: