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The Beryl Institute Certified Patient Experience Professional Sample Questions:

1. Regarding action plans, what does the acronym SMART stand for?

A) Short, manageable, accurate, regulated, transparent
B) Statistical, measurable, accurate, reliable, tabulated
C) Specific, measurable, achievable, relevant, time-bound
D) Specialized, marketed, accountable, reliable, tabulated

2. The spouse of a dying patient continuously asks to speak to multiple members of the healthcare team and seems to be confused about the next steps in the patient's care. Why is the best course of action a family meeting with the members of the multidisciplinary team?

A) To discuss palliative care, which is the most important aspect of the situation
B) To ensure that all stakeholders review the plan of care in a collaborative manner
C) To avoid splitting the staff and creating an ambiguous atmosphere for the patient and the staff
D) To support the spouse, who needs more support than the patient at this time

3. Which of the following two stakeholder groups should a patient experience professional organize when using an experience-based co-design (EBCD) approach to initiate a system-level quality improvement effort in expanding culturally diverse service efforts?

A) Focus Group 1: Representative sample population of patient and family members Focus Group 2: Representative sample population of healthcare providers
B) Focus Group 1: Representative sample of health system board members
Focus Group 2: Representative sample of health system leaders
C) Focus Group 1: Community leaders within the health system ' s service area footprint Focus Group 2: Union representatives of health system employees
D) Focus Group 1: Quality improvement leadership
Focus Group 2: EBCD task force and individual contributors

4. Which of the following improvement methods includes developing an overview and timeline of the patient ' s experience across the continuum of care?

A) Process mapping
B) Lean
C) Pareto principle
D) SWOT analysis

5. A patient experience professional often engages with patient complaints from marginalized groups. What would be the BEST systemic and sustainable approach to dismantle structural racist practices in the healthcare facility?

A) Develop a formal, hospital-based reporting system to document and respond to racist behavior.
B) Develop partnerships with patients and recognize their ability to educate providers about the impact of race and racism on their healthcare experiences.
C) Promote shared decision making between patients, physicians, and hospitalists.
D) Analyze the effect of race and racism on federal funding for disease research.

Solutions: