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Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Sample Questions:

1. Which Call Center package includes Expert Agent Selection (AES)?]

A) Call Center Basic
B) Call Center Elite
C) Call Center Introductory
D) Call Center Standard

2. Which announcement type resides in a TN2501AP circuit pack, and supports recording locally from a telephone, or can use generated way announcement fifes?

A) Adjunct
B) Local
C) External
D) Integrated

3. The CMS has been checked and the link to the CM is down. The message shown in the log is "PBX switch mismatch. Check the switch setup".
What does this message mean?

A) The wrong CMS has been installed and the correct server needs to be ordered.
B) The wrong type of Communication Manager has been installed and the correct server will need to be ordered.
C) This message can be ignored as it is not the reason the link is down.
D) The wrong Communication Manager version on the CMS has been selected.

4. A technician integrates the customer's network and links the CM reference between CM and CMS is greater than 24 hours.
What can be done to fix the problem?

A) In. CMS, login as root and use the /cms/datesync command to sync the CMS and CM time.
B) From Solaris login as root and use the date command
C) Run the script /cms/install/autotime to synchronize the Communication Manager's time to the CMS
D) Shutdown the CMS to the ak prompt level and adjust the BIOS time.

5. A customer wants to optimize agent resources while also servicing calls in queue.
Which Advocate feature will meet this requirement? I

A) Dynamic Queue Position
B) Service Objective
C) Predicted Waft Time
D) Percent Allocation Distribution

Solutions: